Privacy Policy | Karera - Secure Gaming Experience in the Philippines

Last Updated: 2026-08-21

Privacy at a Glance

  • What we collect: Identity, payment, and technical data to provide our services.
  • Why we collect it: To manage your account, process payments, and prevent fraud.
  • Who sees it: Only authorized staff and essential service providers. We never sell your data.
  • Retention: Kept for the life of your account plus legal requirements in the Philippines.
  • Control: You can request access or deletion via our support channels.

Introduction and Scope

Welcome to Karera. This Privacy Policy describes how we handle your personal information when you use our platform. This policy applies exclusively to our services provided to users within the Philippines.

Please note that this policy does not apply to third-party websites or services. Once you leave our platform via an external link, we are no longer responsible for the data collection practices of those entities.

Personal Information We Collect

Account and Identity Data

We collect information necessary to create and maintain your account, such as your name, date of birth, and contact details, to ensure you meet our eligibility requirements.

Verification Documents

To comply with "Know Your Customer" (KYC) requirements, we may request government-issued identification to verify your identity and age.

Payment Data

We collect payment-related information to facilitate deposits and withdrawals. This is handled securely through our partner payment providers.

Gaming and Transaction Activity

We track your betting history, transaction logs, and game preferences to manage your balance and improve your user experience.

Technical and Device Data

We automatically collect IP addresses, browser types, device identifiers, and operating system details to optimize performance and security.

Support Communication

Records of your interactions with our support team are kept to resolve queries and improve our service quality.

How We Collect Data

We gather information through three primary channels:

  1. Directly from you: Information provided during registration, KYC verification, and support requests.
  2. Automatically: Technical data collected via cookies and server logs while you browse our site.
  3. Partner Providers: Data received from trusted payment processors and identity verification services.

Why We Use Data

Your data is processed for the following essential purposes:

  • Account Management: Creating and securing your user profile.
  • Financial Processing: Facilitating safe deposits and withdrawals.
  • Compliance: Verifying your age and identity to prevent underage gambling.
  • Security: Detecting and preventing fraud, money laundering, and multi-accounting.
  • Personalization: Tailoring the gaming experience to your preferences.
  • Legal Obligations: Fulfilling duties required by applicable gambling laws in the Philippines.
  • Marketing: Sending promotional offers only if you have provided explicit consent.

When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Service Providers: Payment processors, KYC verification services, and technical infrastructure providers.
  • Legal Authorities: When required by law or to protect our legal rights and the safety of our users.

How We Protect Data

We employ rigorous security measures to safeguard your information, including:

  • Encryption: Using industry-standard encryption for data in transit.
  • Access Control: Restricting data access to a limited number of authorized employees.
  • Isolation: Ensuring payment data is handled in isolated, secure environments.
  • Monitoring: Constant monitoring of our systems to detect and respond to potential threats.

Cookies and Tracking

We use cookies to enhance your experience and analyze site traffic. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

Your Rights

You have several rights regarding your personal data, which you can exercise by contacting our support team via the channels available on this site:

  • Access & Correction: Request a copy of your data or correct inaccuracies.
  • Deletion & Portability: Request the removal of your data or its transfer to another service.
  • Objection & Consent: Withdraw consent for marketing or object to specific data processing.

Note: Even after an account is closed, we are required to retain certain transaction and identity records for the period mandated by anti-money laundering and gambling regulations in the Philippines.

How Long We Retain Data

Personal data is retained as long as your account remains active. Once an account is terminated, we keep the necessary data for the duration required by applicable law in the Philippines to meet legal, tax, and regulatory obligations.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove the associated data.

Parents or guardians who suspect a minor is using our platform should report the account through our Support page.

Cross-Border Transfers

To provide a global standard of service, some of our technical and service providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data regardless of where it is processed.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page regularly to stay informed.

Contact Us

If you have any questions regarding your privacy or wish to exercise your data rights, please contact our dedicated team through the official channels listed on our Support Center.