What does wagering mean?
Wagering, also known as playthrough or rollover, is a requirement that dictates how many times you must bet the bonus amount before it can be converted into withdrawable cash. This prevents the immediate withdrawal of bonus credits and ensures the funds are used for gameplay.
Why can't I withdraw my bonus?
Bonus funds are typically locked until the associated wagering requirements are fully met. Until you have bet the required amount across qualifying games, the bonus balance remains separate from your real money balance and cannot be transferred to your bank or e-wallet.
Why did my balance drop when I claimed an offer?
This usually happens because the system uses different balances. Depending on the offer, you may be playing with your deposited cash first, or the bonus might be credited to a separate wallet. Always check your account balance breakdown to see which funds are currently active.
Do all games count equally?
No, different games have different weighting percentages. Slots usually contribute the most toward wagering requirements, while table games or live dealer options contribute significantly less because they have a lower house edge, making them less risky for the player.
Can I hold two bonuses at once?
Typically, only one active bonus can be used at a time. If you claim a new offer while another is active, the previous bonus and its associated winnings may be forfeited. Check the specific terms of each offer in your account for details.
What happens when a bonus expires?
If the wagering requirements are not met within the specified validity period, the bonus funds and any winnings generated from them are automatically removed from your account. Validity periods are listed with each individual offer.
Can I cancel a bonus?
In most cases, you can opt out of a bonus. However, be aware that cancelling an active bonus usually means you also forfeit any winnings earned using those bonus funds. Contact support or check your bonus menu for cancellation options.
Where do I check my wagering progress?
You can track your progress within the promotions or bonus section of your personal account. This area will typically show a progress bar or a remaining amount that must be wagered before the funds become withdrawable.